![]() The complexity can vary slightly based on the specific software – but for the most part it’s as simple as: □ PRO – Installing Live Chat Software IS Easy To answer these questions let’s first look at the pros and cons of using live chat for support in general. ![]() Are there negatives to using live chat on my website?.Does live chat support really deliver the benefits promised?.So it’s no wonder you might be considering adding live chat support to your website. But hold on.īefore you install a Live Chat support app, here are a few questions you might want to ask yourself: Live chat is even purported to reduce cart abandonment, increase customer satisfaction, and lower employee fatigue, according to a guy who runs a CRO agency. It’s easy to see why nearly every company has hopped on the live chat support bandwagon. It’s supposed to alert you the moment your support rep is ready to help you… that is, unless you forgot to unmute your sound, oops!
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